For restaurant managers

Your restaurant,
one message away.

An always-on account manager for every venue. Ask about payouts, tips, refunds or a payment that looks wrong, on WhatsApp, in a voice note, out loud or on a phone call. Ask qlub answers from your venue’s own data, explains what happened, and changes a setting only after you say yes.

Try the chat Talk to it

In the qlub Business App: the manager taps Ask qlub and a real answer captured from the live AI slides up, already signed in.

It calls you

Only when something needs you.

No new sensors. Ask qlub watches the payments you already have, and calls when a terminal goes quiet at the wrong time.

Have it call you

“Terminal 2 hasn’t taken a payment for 20 minutes during lunch. Terminal 1 is working. Want me to open a ticket?”

Everything it does today

One assistant, every way a manager reaches us.

All of it runs live on a fictional venue, Saffron House. Every answer is written by the model from the venue’s data.

Five ways to ask

WhatsApp, web chat, voice notes, a live voice conversation (Talk) and a phone call. Short answers first, details when you ask, with the source and a “Checked” line.

Odd payments explained

“Charged but unpaid” is read from the payment’s own events. It never changes a payment record; our engineers get the evidence instead.

One incident, not ten tickets

When several venues ask about the same failure, on-call gets one incident. Everyone who asked is told when it is fixed.

Fixes after YES

Tips, the venue description and the discounts switch. The discount case finds the switch off, the bills affected and the money lost, then turns it on after YES.

Live guest recovery

A fresh 1 or 2 star rating reaches the manager on WhatsApp while the guest is still seated. Three stars and late ratings go to the evening summary.

Calls when it matters

If a terminal goes quiet at a busy hour while the others still take payments, it calls the manager. Low ratings are a WhatsApp message by default; a manager can choose a call in the rules panel.

A person when you want one

Ask for a person and the conversation goes to your account manager, Sara, with the full summary.

Nine languages and photos

English, Gulf-friendly Arabic right to left, Turkish and six more. Send a photo of a terminal error or a slip and it reads it.

qlub Business App

Already in their pocket.

Ask qlub can live inside the qlub Business App managers already use: signed in, venue known, no sign-up. A tap on Ask qlub, or “Ask why” next to a payout, opens the same assistant.

See it in the Business App
Try every one of them live

Three jobs, one conversation

The questions managers send us every week, answered in seconds instead of days.

Answers

Sales, tips, refunds and payouts from your venue’s own data. Every answer says where it came from.

Example“how much tips did we make this week?”
Counted the tips
AED 1,260 across 212 payments, Mon to Tue.

Explains

Reads a payment’s events and says what happened in plain words. If it’s on our side, the right team gets it with the evidence attached.

Example“the guest was charged but the bill says unpaid”
Read the payment’s history
Charged once, our record got stuck. Don’t charge again, the team has it.

Acts, with your yes

Turns tips off, updates your description, switches discounts back on. When guests miss their discount it finds the switch that is off, the bills affected and the money lost, then fixes it after your YES.

Example“turn off tips for brunch today” → YES
Read your settingsTurned tips off, you said yes
Done. Tips are off. Saved to the change log.
Live guest recovery

A low rating reaches you while the guest is still seated.

When a guest gives 1 or 2 stars right after paying, the manager gets a WhatsApp message with the table, the waiter, what they ordered, the bill and the comment, translated. There is still time to walk over.

  • 3 stars and ratings left later go to the evening summary, not to your phone.
  • Several low ratings about the same thing in an hour arrive as one pattern, like “cold kebab”.
  • By default a low rating is a WhatsApp message, never a call. A manager can choose to be called for low ratings in the rules panel.
Example
Low guest rating Table 5 · 1 of 5 stars · paid 3 min ago Waiter Ravi · Joojeh kebab, Koobideh kebab, Barg kebab, Shirazi salad · bill AED 246 الكباب وصل بارد والخدمة بطيئة “The kebab arrived cold and the service was slow.” You could go over now, or offer something small on the house. Reply with what you did and I’ll note it.
Photos

Send a photo, get the answer.

Photograph a terminal error screen or a guest’s card slip and send it. Ask qlub reads it, finds the matching payment in your venue’s data and explains what happened, in the same chat.

  • Works in the web chat and on WhatsApp.
  • Terminal error screens and card slips; it says so when it can’t read a photo.
  • It still never changes the payment; it explains and escalates.
Try a photo
Example · a real answer to the sample slip on /try
Card slip from Saffron House: AED 236.00, Visa ending 4421, table 12, 21:04, 12 October 2026
Ask qlub “A guest sent me this slip. Did this payment go through?” The slip shows AED 236.00, Visa •••• 4421, table 12, 21:04 on 12/10/2026, approved. Our data matches it as payment PM-7A31C9 on Terminal 2. The guest was charged once. Please don’t charge them again. Source: Saffron House payments, Mon 12 Oct.
Every question is a signal

Three venues ask the same thing. One incident, not three tickets.

When several managers hit the same failure, the on-call team gets one incident with the evidence. Later askers hear it’s known. Everyone is told when it’s fixed.

A person is always there

Ask for a person, get Sara.

Say “can I talk to someone?” and Ask qlub hands the conversation to your account manager with a summary, so you never repeat yourself.

One more thing, for qlub

Early warning and a full brief for our account managers.

Every question a manager asks is a signal. Ask qlub turns them into two things the qlub team uses every week. AI with account managers, not instead of them.

For leadership

Voice of the merchant

A weekly report: what merchants asked about, what broke and for how many venues, their words with names removed, what Ask qlub closed alone, and what qlub should fix. Write again includes the questions just asked.

Open the report For account managers

Week planner

Which venues to visit, call or message this week, each with the reason and an opening line, and a brief card per venue written from its data. Account managers can ask the same questions on WhatsApp from their own number.

Open the planner
Example · a real reply from the planner

Sara asks on WhatsApp

The same planner answers an account manager on WhatsApp, from the number qlub registers for her. The reply below was written by the model from her book of mock venues.

which venues should I visit this week?
Visit Olive & Ember first (qlub share down from 54% to 41%, 4 quiet terminal events), then Saffron House (3 payments still unpaid from an incident) and Kanpai Izakaya (9 failed payments, rating down to 4.1). Opener for Rami: “Hi Rami, I saw the terminals went quiet a few times in the last 7 days and fewer guests are paying with qlub, so I’d like to come by and sort it out with you.”Source: Ask qlub planner, last 7 days and the 7 days before.

Both pages run on mock data for fictional venues and open after a qlub Google sign-in.

Built to be trusted

Your venue onlyDecided by your linked number before the AI reads a word.
No change without a yesEvery action is stated first, confirmed, and logged.
Never touches moneyPayment records go to our engineers, never edited by the assistant.
Always shows its sourceEach answer names the data behind it.